Negative File Support Request Form

Backend Form Name

GroupName

Subject

T-Mobile Employee Information

Do NOT enter the customer's email address in this field.

If a valid T-Mobile address is not entered, you will not receive any updates on this case.

T-Mobile Employee NTID/ADID *

T-Mobile Employee Email Address *

Re-enter T-Mobile Employee Email Address *

Email Addresses does not Match. Please Re-enter

Support / Customer Information

BAN *

This field must contain 9 digit(s).

FDP, Onetime Payment, Autopay or EIP *

Error Number *

Error 1: "This account is on negative file, please use a different account or payment method." The payment method is on the negative file for either credit card or bank account.

Error2: "Account not authorized to submit electronic check payments." The account is blocked from making electronic check payments due to a returned payment and/or a high number of returned check payments. Unable to unblock due to excessive returns, customer will have to pay via Cash or Card.

Error 3: "Whoa, something went wrong! This account is on negative file, please use a different account or payment method. Negative File Validation Failed. Ban or Card is on Negative File 8186." The credit/debit card is on negative file. The customer can try another method of payment.

Error 4: Other Message/No Error Message Recorded

Payment ID

MSISDN/Mobile Number *

This field must contain 10 digit(s).

First six digits of the card or bank account number used for the payment *

This field must contain 6 digit(s).

Last 4 digits of the card or bank account number used for the payment *

This field must contain 4 digit(s).

Is there any additional information we should know?

Generate a new image Play the audio code

Enter the code from the image